Frequently Asked Questions

Active Health Christchurch

 

What services do you offer?
We offer many services, including physiotherapy, podiatry, women’s health (including pregnancy and post-natal), women’s and men’s pelvic health, children bladder and bowel physiotherapy, cancer rehabilitation plus gym memberships!

Check out the services tab for more information.

Where are your clinics located?

We have a few clinics around Christchurch to make it easy for you!

  • 545 Manchester Street, St Albans, Christchurch
  • 18 Union Street, New Brighton, Christchurch
  • QEII: 193 Travis Rd, North New Brighton, Christchurch
  • Jellie Park: 295 Ilam Road, Burnside, Christchurch

What are your opening hours?
Please check our website or call your preferred clinic for the most up-to-date hours.

How do I book an appointment?
You can book online HERE or call one of our friendly reception team members to schedule an appointment.

Can I become a member of the Christchurch gym?
Yes! We offer memberships that give you access Monday–Friday (6 AM–8 PM) and Saturday (8 AM–4 PM). Showers are available.

 

Appointments & Fees

Do I need a referral from my doctor?

No, we accept self-referrals for ACC and private physiotherapy

How much does a session cost?
Fees vary depending on the service. Contact us for specific pricing. We accept all major credit cards (except American Express) and EFTPOS payments.

Do you accept ACC claims?
Yes. If ACC accepts your claim, they will cover part of your consultation fee, but a surcharge will still apply.

What is your cancellation policy?
We need at least 4 hours’ notice if you need to cancel. A fee will apply for missed appointments.

What if I need an X-Ray or Ultrasound?

Our team can refer for these services – if you need an MRI, we can refer to a specialist.

Can your team write a medical certificate?

No, you’ll need to visit your GP.

What should I wear to an appointment?
You can wear your normal clothes. We have shorts and gowns available if needed. If you have a podiatry appointment, bring your sports shoes.

Can I choose a male or female therapist?
Absolutely. Our team has a range of availability, and we will do our best to accommodate your preference.

 

Facilities & Accessibility

Do you have parking available?
Yes, we have ample on-site parking at each of our clinics, and street parking is also available.

I’m on crutches or in a wheelchair – how can I get into the building?
No problem at all – all our clinics have ramps for easy access.

Can I bring my children?
Yes, you’re welcome to bring your children!

Do you offer home visits?
No, unfortunately, we do not provide home visits.

Do you accept the Community Services or Gold Card?
Unfortunately, we are not able to accept these cards.

 

Make an appointment today!

Find a time that suits you and book an appointment online using our booking system. If you are not sure who to see, give us a call and we can help find the best clinician for you.